Curaçao Gaming Control Board license OGL/2013/7218/899, audited by QUINEL, GLI, and SIQ.
Average withdrawal in 7 minutes. Up to NZ$42,000 per transaction, NZ$62M paid monthly.
128-bit SSL encryption. All transactions secured to banking standards.
Support Choices
You Want A Real Person, Not A Robot
No guesswork about queues: each channel below states what it handles and how fast it replies.
Need Someone Right Now?
Start live chat for anything urgent, from a stuck deposit to a locked login. Answers land in about two minutes, day or night, in English, German, Finnish or Norwegian.
Supervisory AuthorityGaming Control Board Curaçao, OGL/2013/7218/899
Problem Help
Gambling Help LocallyProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Agency Community Services Trust
Rollero Casino Complaints
Rollero Casino Complaint Escalation Route
You fear a complaint vanishes into a void, so here is the full chain from e-mail to Curaçao.
Rollero Casino Complaint Inbox
E-mail [email protected] with your account email, the dates and what you expected to happen. Keep the first reply you received from support so the history stays intact.
Quote Your Reference Number
Ask for a complaint reference in that first message. Every case gets tracked under that number, and you can quote it in later messages when you need an update.
From Front Line To A Manager
Request an internal review if the reply misses the point. A senior member of staff re-reads the file and answers with a decision on your case.
What Comes After Our Own Review?
Send the same file to the Gaming Control Board Curaçao, the regulator named on this site, once internal review ends. That route answers as the licensing authority, not as support.
Five Department Addresses
Which Inbox Handles Your Question?
Send the request straight to the department that owns it and skip being forwarded twice.
Worth a skim when a question nags at you between one chat and the next.
trustCan I verify my account before my first withdrawal?+
Allow up to thirty-six hours for verification to clear. Most files pass inside a day once your three documents load cleanly, and the verification inbox tells you straight away if a shot came out blurred.
trustWhen do I hear back about my data request?+
Ask the privacy inbox for a copy or deletion of your data and it moves within a month, as the law allows. Keep in mind that records tied to a gambling licence stay on file while that duty lasts.
trustWhy would I close my account rather than pause it?+
Request closure through the support inbox and your account shuts within hours, with any balance settled first. If gambling has stopped being fun, choose self-exclusion instead, because that one blocks new accounts too.
trustDo I need my login password to get help?+
Yes, your full name and date of birth are enough to pull up a profile. Add the email address on the account and a support agent has everything needed without a password ever entering the chat.
trustWhat happens when support and I cannot agree?+
Rollero Casino N.V. runs on a licence from the Gaming Control Board Curaçao, numbered OGL/2013/7218/899. New Zealand players hold no local licence protection here, so the Curaçao board is where an unresolved complaint lands.
Your Question Half Answered Already
Line these up before you open chat, call or write, and the agent can act straight away.
Your account email address
Transaction dates and amounts
Screenshot of the error or receipt
Payment method name used
Any earlier reference numbers
Sending Money Abroad
Check The Company Before You Play
These details match the licence the brand plays under, so you know who answers for it.